Below are answers we gave to some of the questions people usually ask us. Click on any of the questions below to read the answer we gave. We hope we answered yours; otherwise, you can always contact us!
On Ileoja.com, products are organized into categories and sub-categories. Just hover your mouse over any of the top or sidebar product category menu to discover its sub-categories. Just click on any of the categories or sub-categories to view all the products under the category or sub-category.
Similarly, you can put a keyword into the search box and hit the “Enter” key on your device and all products relevant to your keyword will be displayed.
Once you’ve found any product you’re interested in buying, simply click on the "Buy Now" button to add the product to your shopping cart.
Go ahead and continue searching and adding more products to your shopping cart until you’re done shopping and ready to checkout.
Yes, you need to register an account to be able to complete your order. But don’t worry. You don’t really need to pre-register before shopping because you can easily enter your details and register alongside on the checkout page.
Having an account with us gives you an edge. You will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. “My Account” gives you complete control over your transactions at Ileoja.com.
You can do your normal shopping and then register on the checkout page. On the other hand, you can register before shopping by clicking on the “create an account” link on top page, fill out the form provided and click on “Continue” button to create your account instantly. (Remember to save your login details (email and password) somewhere as you’ll need them in future.)
Ileoja.com offers multiple payment methods for your convenience. Below are the available payment options:
Bank Transfer / Cash Deposit – Choose this method if you want to make payment through online bank transfer (or, other transfer means), or by depositing cash into our bank account directly.
SimplePay (ATM/Debit Cards: Verve, Naira Mastercard, Visa) – Choose this method if you want to make payment with your Nigerian bank issued Debit card (ATM card). [Note: This method attracts gateway charges; and the maximum amount of transaction you can do on Ileoja.com within 48 hours using this method is limited to N100, 000]
On the Checkout page, simply select one payment method that is more convenient for you.
After, click on the “Confirm Order” button and you’ll be moved to the next phase where you can now make payment depending on the payment method chosen by you.
If you chose Bank Transfer/Cash Deposit option, you’ll be provided with instructions on how to make payment plus details of our bank accounts. Payment instruction and our bank details will be sent to your email address as well.
If you chose SimplePay (ATM/Debit Cards: Verve, Naira Mastercard, Visa) option, you’ll be taken to SimplePay4u.com website where you’ll be provided with instructions on how to make payment with your Debit card (ATM card) or SimplePay account balance.
Once we confirm your payment, we’ll process your order and dispatch the ordered item(s) to our shipping partners for onward delivery to your destination in Nigeria. Tracking details will be sent to you via SMS and Email.
For downloadable products (software, eBook, etc), we'll activate your order and notify you via your email address so you can login into your account on our website and download.
For services, we'll kick into action and start processing your order immediately. We’ll notify you once the job is done via your email address. We make sure to keep to the order stipulated delivery time.
Ileoja.com will charge extra amount for products that don’t qualify for Free Delivery. The actual amount we charge for delivery to any city in Nigeria varies from order to order, depending on the weight, size and destination of the order. However, the total delivery cost for your order can be viewed on the checkout page under “Delivery Method” section.
Ileoja.com standard delivery time frame for physical goods is 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included).
For downloadable products, we’ll activate your order within 24 hours so you can download on our website. And for our special services, the standard delivery period is product dependent, and will be stated on the product’s description page.
If any or all the physical goods in your order cart attract delivery charge, you will have the option to choose one of the delivery methods on the checkout page. You won’t see this option if your order does not contain physical good.
The available delivery methods will be shown on the checkout page under Shipping method section.
Ileoja.com operates an online shop and therefore does not have shops/offices spread around the country. But for your ultimate convenience, we offer fast delivery service to any city in Nigeria for any physical product you bought on our website.
Normally, your order is supposed to arrive 2 to 5 working days from the day you made payment for your order (weekends and nationwide holidays are not included). However, occasionally, due to unforeseen circumstances, there may be short delay along the way.
Please kindly exercise patient and allow at least 8 working days for your order to arrive. Remember, you can always track the status of your order using the tracking number sent to you. If your order hasn’t arrived after 8 working days, please do not hesitate to contact us via: email@example.com or through any of our phone numbers (+234) 0902 872 2267, 0908 485 9705 (8am - 5pm weekdays).
If you found out you received the wrong item or the wrong quantity other than what you ordered for, please contact our customer care as soon as possible so that we can step in and resolve any issue promptly.
Ileoja.com is an online store, and therefore, do not operate physical shop. Simply place an order on our website and the product(s) will be delivered to you in any city in Nigeria using trusted courier service.
Ileoja.com does not deliver physical goods outside Nigeria for now. Downloadable products and some selected services can still be delivered outside Nigeria.
Couldn't find the information you needed? Please don't hesitate to contact us using our contact us form or through our email address (firstname.lastname@example.org). You can also call us on any of our phone lines: (+234) 0902 872 2267, 0908 485 9705 (8am - 5pm weekdays).